Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the platform secure. This policy covers what data we gather, how we use it, where it's stored and how you can request changes or deletion.

Account & wallet dataPayment transaction recordsDevice & access logsCookie & session trackingRight to request deletion
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tk99 casino How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct or delete your personal information, or if you have questions about how we use your data, contact our support team through any of the channels below. We'll respond within a reasonable timeframe and guide you through the process.

Live Chat Open the chat widget on any page and tell the agent you need privacy assistance. Available for data access requests, correction requests and general privacy questions during support hours.
Email Support Send your request to our support email with the subject line Privacy Request. Include your registered mobile number and a brief description of what you need—access, correction or deletion.
Account Settings Log in and navigate to Account Settings, then Privacy & Data. You can download a copy of your account data, manage marketing preferences and submit a deletion request directly from that panel.
DATA PRACTICES

How We Protect and Handle Your Information

We encrypt payment data during bKash, Nagad and Rocket transactions, store account records on secure servers and limit internal access to staff who need it for operations or compliance. You control marketing preferences and can request a copy of your data or ask us to delete it, subject to legal retention requirements.

Encryption & Security

Payment details and passwords are encrypted in transit and at rest. We use SSL for all connections and tokenisation for wallet transactions so your bKash or Nagad credentials are never stored in plain text.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block or delete cookies in your browser settings; note that some features may not work without them.

Data Retention

Account and transaction records are kept while your account is active and for a period after closure to meet anti-money-laundering and dispute-resolution obligations. Marketing data is deleted when you unsubscribe or request removal.

Your Rights

You can request access to your data, ask for corrections, opt out of marketing and request deletion. Deletion may be delayed if we are required to retain records for legal or regulatory reasons; we'll explain any limitations when you submit…

Common Questions About Your Data

We collect your mobile number, payment details for bKash, Nagad and Rocket, transaction history, device type, IP address and any documents you upload for identity verification. This data lets us process deposits, verify withdrawals and meet regulatory requirements.

We share data only with payment processors, game providers and compliance partners who help us run the platform. We do not sell your information to marketers or unrelated companies, and sharing is limited to what each partner needs to perform their role.

Log in, go to Account Settings, then Privacy & Data, and click Download My Data. You'll receive a file containing your account details, transaction history and any documents on file. Alternatively, email support with a data access request.

Yes. Submit a deletion request through Account Settings or contact support. We'll close your account and remove personal information, though we may retain transaction records for the period required by anti-money-laundering and dispute-resolution rules.

Account and transaction data are kept while your account is active and for a defined retention period after closure to meet legal obligations. Marketing preferences and session logs are deleted sooner, typically within months of your last activity or opt-out.

We use session cookies to keep you logged in, preference cookies to remember language and currency settings, and analytics cookies to see which games and features are popular. You can manage or delete cookies in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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